Terms and Conditions

You must be at least 18 years of age and capable of entering into a legally binding agreement under Sri Lankan law to register for and use Nebular. By registering, you represent and warrant that you meet these requirements.

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. Nebular is not liable for any issues arising from inaccurate account information you provide.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@aurbyn.com if you become aware of any unauthorised use of your account.

Each Nebular account corresponds to a single business store. You may manage multiple staff members within a single account up to the limit of your Subscription Plan. Creating multiple accounts to circumvent usage limits is prohibited and may result in account termination.

Nebular offers four Subscription Plans: Free ($0/month), Starter ($10/month), Growth ($20/month), and Scale ($49/month). Each plan is subject to the Usage Limits and module access rights described in the current plan documentation published at aurbyn.com/nebular/pricing, which is incorporated into these Terms by reference.

Each Subscription Plan carries defined Usage Limits. Nebular tracks your usage in real time via in-account usage counters. When you reach 80% of any Usage Limit, you will receive an in-app warning. When a Usage Limit is reached, the affected feature will be restricted until you upgrade your plan or the next billing cycle begins, as applicable.

Certain modules are available on all plans subject to Usage Limits (including Online Sales, In-Store Sales, Invoices, Analytics, Banners, Blog Management, Careers, and Customer Messages). The Purchases and Inventory Insights modules are available exclusively on the Growth and Scale plans. Modules that are not accessible on your current plan will remain visible in your dashboard in a locked state; clicking a locked module will present an upgrade prompt.

During the Beta Period, all registered accounts receive access equivalent to the Scale plan at no charge, regardless of the plan selected. Nebular reserves the right to end the Beta Period at any time. Upon conclusion of the Beta Period, accounts will revert to their selected Subscription Plan and the applicable Usage Limits will be enforced. You will receive at least 7 days notice before the Beta Period ends.

All subscription payments are processed by Dodo Payments. By subscribing to a paid plan, you agree to Dodo Payments' terms of service and privacy policy in addition to these Terms. Nebular does not store your payment card details.

Paid subscriptions are billed on a monthly basis from the date of your initial subscription. Annual billing, where available, is billed as a single payment covering 12 months of service. Subscription fees are charged in advance at the beginning of each billing cycle.

Where annual billing is offered, the applicable rates are: Starter $100/year ($8.33/month equivalent), Growth $200/year ($16.67/month equivalent), and Scale $490/year ($40.83/month equivalent). Annual subscriptions are not eligible for partial-year refunds.

All payments made to Nebular are non-refundable. This applies to monthly and annual subscriptions, partial billing periods, and unused portions of any plan. By subscribing, you acknowledge and accept this no-refund policy. If you believe a charge was made in error, you must contact us at support@aurbyn.com within 14 days of the charge date.

Nebular may change its subscription pricing at any time. We will provide at least 30 days written notice of any price increase via email to the address associated with your account and/or via an in-app notification. Continued use of the Service after the effective date of a price change constitutes your acceptance of the new pricing. If you do not accept the new pricing, you must cancel your subscription before the effective date.

If a payment fails, Nebular will attempt to notify you via email. Access to paid features may be suspended after a failed payment. Nebular reserves the right to downgrade your account to the Free plan if payment remains outstanding for more than 7 days following a failed payment notification.

Subscription fees are exclusive of any applicable taxes, levies, or duties imposed by Sri Lankan or other applicable tax authorities, including Value Added Tax (VAT). You are responsible for paying all such taxes associated with your subscription.

You may cancel your subscription at any time through your account settings or by contacting support@aurbyn.com. Cancellation takes effect at the end of your current billing cycle. You will retain access to your paid plan features until that date. No refund will be issued for the remaining portion of the billing cycle.

You may downgrade your plan at any time. The downgrade will take effect at the start of your next billing cycle. If your current usage exceeds the limits of the downgraded plan at the time the downgrade takes effect, affected features will be restricted until your usage falls within the new limits. Nebular is not responsible for any data or functionality loss resulting from a downgrade.

You may upgrade your plan at any time. Upgrades take effect immediately upon payment confirmation. Pro-rata charges may apply where an upgrade occurs mid-cycle, as determined by Dodo Payments' billing logic.

Nebular reserves the right to suspend or terminate your account at any time if you breach these Terms, engage in fraudulent activity, or use the Service in a manner that is harmful to Nebular or other users. In cases of termination for cause, no refund will be issued. Nebular will provide reasonable notice where practicable, except where immediate termination is required to prevent harm.

You retain full ownership of all Store Data you upload or generate within Nebular. Nebular does not claim any ownership rights over your Store Data. You grant Nebular a limited, non-exclusive licence to store, process, and display your Store Data solely for the purpose of providing the Service to you.

Nebular collects and stores account-level data, including your business information, contact details, billing records, usage metrics, and Store Data (products, orders, invoices, analytics events, and related operational data). Nebular does not collect or store personal data belonging to your end customers. You are solely responsible for your own compliance with applicable data protection laws in relation to any end-customer data you process outside of Nebular.

Nebular takes reasonable technical and organisational measures to protect Store Data from unauthorised access, loss, or disclosure. However, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for any access to your account that occurs as a result of credential compromise on your side.

Upon cancellation of your account, your Store Data will be retained for a period of 30 days, during which you may request an export. After this period, your data will be deleted from our systems. Nebular is not liable for any loss of data following account cancellation.

Nebular collects anonymised usage and analytics data for the purpose of improving the Service. This data is not linked to individual end customers and does not constitute personal data under applicable Sri Lankan law.

Nebular uses the following third-party services in the provision of the Service: Railway (infrastructure hosting), MongoDB Atlas (database), and Dodo Payments (payment processing). Each processor is subject to their own data processing agreements and privacy policies.

You may use Nebular solely for lawful business purposes in connection with operating your store or business. You may not use the Service for any purpose that is illegal, fraudulent, or harmful to Nebular or third parties.

You must not:

• Use the Service to process, store, or transmit any content that is unlawful, defamatory, obscene, or infringing of any third-party rights.
• Attempt to gain unauthorised access to any part of the Service, other accounts, or Nebular's infrastructure.
• Use automated scripts, bots, or scraping tools against the Service without prior written consent from Nebular.
• Resell, sublicence, or otherwise make the Service available to third parties without Nebular's express written permission.
• Create multiple accounts to circumvent Usage Limits or obtain free access to paid features.
• Interfere with or disrupt the integrity or performance of the Service or the data of other users.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.

Violation of this Section 7 may result in immediate suspension or termination of your account without notice or refund. Nebular reserves the right to pursue any legal remedies available under Sri Lankan law for material breaches of acceptable use.

All rights, title, and interest in and to the Service — including software, design, trademarks, logos, and documentation — are owned by Aurbyn (Pvt) Ltd. These Terms do not grant you any rights in Nebular's intellectual property except the limited right to use the Service as expressly set out herein.

You retain all intellectual property rights in your Store Data. You represent and warrant that you have all rights necessary to upload and use your Store Data within the Service and that doing so does not infringe any third-party rights.

If you provide suggestions, feedback, or ideas regarding the Service, you grant Nebular a perpetual, royalty-free, irrevocable licence to use such feedback for any purpose, including incorporating it into the Service, without any obligation to compensate you.

Nebular will use reasonable efforts to make the Service available on a continuous basis. However, the Service may be unavailable from time to time due to maintenance, infrastructure issues, or circumstances beyond Nebular's control. Nebular does not guarantee any specific uptime level.

Nebular reserves the right to modify, update, or discontinue any feature or aspect of the Service at any time, with or without notice. We will endeavour to notify users of significant changes in advance where practicable. Continued use of the Service after any modification constitutes your acceptance of the modified Service.

Nebular may update these Terms at any time. We will notify you of material changes via email or in-app notification at least 14 days before the changes take effect. The updated Terms will be published at aurbyn.com/nebular/terms. Continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Nebular does not warrant that the Service will be error-free, uninterrupted, or free from harmful components.

To the fullest extent permitted by Sri Lankan law, Nebular's total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to Nebular in the three calendar months immediately preceding the claim.

Nebular is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, arising out of your use of or inability to use the Service, even if Nebular has been advised of the possibility of such damages.

Nebular is not liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond Nebular's reasonable control, including acts of God, natural disasters, internet outages, government action, or power failures.

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict of law provisions.

In the event of any dispute arising out of or relating to these Terms or the Service, the parties shall first attempt to resolve the matter through good faith negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Sri Lanka.

These Terms are written in English. In the event of any conflict between an English version and any translated version, the English version shall prevail.

These Terms, together with the Privacy Policy and any plan-specific documentation published at aurbyn.com/nebular, constitute the entire agreement between you and Nebular with respect to the Service and supersede all prior agreements, representations, and understandings.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nebular's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

You may not assign or transfer your rights or obligations under these Terms without Nebular's prior written consent. Nebular may assign its rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.

All notices to Nebular under these Terms must be sent to support@aurbyn.com. Notices to you will be sent to the email address associated with your account. Notices are deemed received 24 hours after sending.